Renew Mobile Health is personalized based on your health, wellness programs, and benefit plan. The platform uses your health profile, which includes information such as your age, gender, geographic location, health risks, health plan selections, and even life events such as a new baby. It provides guidance on how best to utilize your chosen health plan based on your health profile and health resources.
Show All Answers
It’s a mobile app platform that provides important alerts, education, rewards, and personalized navigation through your health resources allowing you to make the best choices for you and your family’s health. The platform provides one “hub” to access all of your HR, Benefit, Wellness information, and even earn rewards! Employees enrolled in city benefits can also access insurance ID cards and benefit plan summaries. The platform is accessible via smartphone, tablet, web, or smart watch and runs on iOS or Android devices.
Renew Mobile Health provides employees with the ability to earn incentives by taking healthy actions. Login to your account to see available incentives, instructions on how to earn them, and a summary of earned incentives.
Absolutely not! Renew Mobile Health is HIPAA compliant, and your employer does not have access to your personal information. Renew Mobile Health’s built-in “logic” allows the digital Mobile Health “Coach” to review your health information, similar to a physician. For example, when you visit your doctor, he or she starts by gathering information such as your weight, blood pressure, blood sugar, etc. If your weight and blood sugar are outside of healthy guidelines, your doctor knows these are risks for diabetes and would start coaching you on decreasing these health risks. The Renew Mobile Health “Coach” works much the same way. When you enter a weight or blood sugar measurement outside of healthy guidelines, the Renew Mobile Health platform coaches you to decrease these health risks. The platform may do this by recommending health programs, providing incentives for healthy actions, or providing you with a list of questions to discuss with your doctor.
The Renew Mobile Health platform is accessible via smartphone, tablet, smart watch, or the web. The platform has the same features and functions regardless of the device you choose to use.
Renew Mobile Health does not use cell phone numbers nor does the platform send text messages. When you register your account, Renew Mobile Health obtains the unique device ID number for your smartphone or device. The platform pushes personalized content to your device using that device ID number, just like consumer sites such as Facebook or LinkedIn.
You can download the Renew Mobile Health app from the iTunes store or Google Play or access it on the web at https://www.mobilehealthconsumer.com/web/pages/login.html. Open the app and select “Register Now.” Enter your first and last name, last four digits of your social security number, and your birthday (example: 05/23/1985). Renew Mobile Health will automatically provide you with a username. You can choose to keep this username or create a new one. You can now set your password and enter your email address. You are registered! Log in with your username and password.
Renew Mobile Health takes all the required steps to make sure your data is safe. Renew Mobile Health is compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations, as amended by the Health Information Technology for Economic and Clinical Health Act (HITECH). We encrypt data at rest and in transit ensuring that your data is protected. Login credentials, which are subject to strict password complexity rules, control access to your data, and role-based administration allows granular access to sensitive information and prevents unauthorized use of data.
Spouses and dependents over the age of 18 will have access to Renew Mobile Health. You can send your spouse and/or dependent an invitation to use Renew Mobile Health by selecting “Dependents” on the Navigation Menu in the platform. When your spouse and/or dependent’s name displays, enter his or her email address and click “Send Registration Email.”
Select “Help Center” on the Navigation Menu to access HR and Benefits contact information. You can also find answers to frequently asked questions.
Besides being rewarded for using the platform, Renew Mobile Health becomes your “personal concierge” by filtering Health, Wellness, and Benefit information and alerting you only when something pertains to you. The platform sends you important information when you need it! Examples might be open enrollment communication, changes to benefits, “best practices” on how to utilize your selected health plan, and important reminders about your health.
Like many apps you may be familiar with today, Renew Mobile Health utilizes algorithms to personalize your education and coaching as you provide health information. Similar to when you visit your doctor, he or she starts your exam by taking your biometrics, such as weight and blood pressure, and asking questions such as “Do you exercise or use tobacco products?” Your doctor will then coach you or create a treatment program based on your current health and lifestyle. Renew Mobile Health works the same way, using the most widely-accepted clinical studies and evidence-based medicine to create your personalized health profile. The health “Coach” uses your health data, along with information such as age, gender, geographical location, and medical elections to personalize your health coaching and communications.
You will be required to complete the health assessment annually, however, you can update your health assessment at any time if you have a significant health change.
You can link activity trackers and apps, such as Fitbit, Jawbone, Runkeeper, Apple Health, or Moves, by selecting “Activity Devices & Apps” on the Navigation Menu in Renew Mobile Health. Similar to linking your health savings account, enter your account information when prompted. Linking your activity tracker to Renew Mobile Health allows automatic synchronization of your steps which can make earning rewards or participating in challenges easier!
Yes, just like any app on your mobile device or the web, for security reasons you should always logout of Renew Mobile Health. Logging out of Renew Mobile Health protects your personal information from unauthorized access. A best practice is to also utilize device-level security, such as password or fingerprint recognition, which allows only an authorized user to unlock the device.
No, the Renew Mobile Health app is free to download from the iTunes or Google Play store.
Use the “Forgot Username or Forgot Password” links on the Renew Mobile Health login page.
Usernames are not case sensitive but passwords are.
Average risk is the approximate percentage of people in the U.S. who will develop the condition over the next 10 years.
Your disease risk percentage represents your approximate chance of developing the condition over the next ten years (timeframe varies by condition).