What will happen to my service fees?

Service fees, fire protection service fees, and sewer service fees (in Newport News and Hampton) will be reduced by half to align with the monthly billing cycle. For example, if you’re currently paying a $26 bi-monthly service fee, your monthly service fee will be $13.

Solid waste service fees are weekly charges. You will continue to be charged only for the number of weeks in the billing cycle.

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1. Why is Waterworks changing to monthly billing?
2. When will monthly billing start?
3. What will happen to my service fees?
4. If I pay my bill using automatic recurring payments, do I need to change anything?
5. How often will my meter be read?
6. Will the bill look different?
7. Will the change to monthly billing impact the number of days I have to pay my bill?
8. I will need to make payments more often and use more postage. How can I save time and money?
9. Will this affect my Hampton Roads Sanitation District (HRSD) bill?