If I pay my bill using automatic recurring payments, do I need to change anything?

If you are enrolled in automatic recurring payments, either through your bank or the Waterworks payment portal, you may need to make adjustments to your payment schedule.

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1. Why is Waterworks changing to monthly billing?
2. When will monthly billing start?
3. What will happen to my service fees?
4. If I pay my bill using automatic recurring payments, do I need to change anything?
5. How often will my meter be read?
6. Will the bill look different?
7. Will the change to monthly billing impact the number of days I have to pay my bill?
8. I will need to make payments more often and use more postage. How can I save time and money?
9. Will this affect my Hampton Roads Sanitation District (HRSD) bill?