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1. What are the deadlines for absentee voting?
2. Where may I go to vote absentee in-person?
3. How do I apply for a ballot by mail?

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1. Can my check payment be deposited directly to my bank account, rather than having a check mailed?
2. Is the City of Newport News "tax exempt"?
3. Why was a discount taken on my payment?
4. Who do I contact if I have a check with an expired date?
5. Why hasn’t my invoice been paid?
6. How can I find more information on ePayables?

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1. What animals must obtain a license in Newport News?
2. What is the cost of an animal license?
3. How long is the animal license valid?
4. When is the deadline for purchasing an animal license?
5. How old does a dog or cat have to be before you have to obtain an animal license?
6. What paperwork is needed to purchase an animal license?
7. How many animals can a household have?
8. What is a dangerous animal license?
9. What is a vicious animal?
10. If I lose my animal license, how much does a replacement animal license cost?
11. Is there a fine for not purchasing an animal license?
12. What is the cost of an animal license for seeing eye dogs or hearing dogs?
13. Where can an animal license be purchased?

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1. What is the Capital Improvements Plan?
2. How are Capital Improvements Plan projects paid for?
3. What does the Bond Authorization permit the city government to do?
4. How can the city proceed with projects if it has not sold bonds to get the cash needed to pay for them?
5. How much can be borrowed?

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1. What is a CASA?
2. What is the role of a CASA?
3. What is Child Abuse and Neglect?
4. What is a Mandated Reporter?
5. What Are the Indicators of Abuse and Neglect?
6. How does a CASA investigate a case?
7. Is there a typical CASA?
8. How do CASAs relate to the child he or she represents?
9. What are the benefits of a CASA program?
10. Do lawyers, judges and social workers support CASA?
11. What is the CASA philosophy?
12. How are CASAs trained?
13. How much time does it require?
14. How long does a CASA remain involved with a case?
15. Where do CASAs serve?
16. How is Newport News CASA funded?
17. What is in the Code of Virginia concerning CASA?

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1. How do I obtain a Marriage License?
2. If I file my own divorce, is there a package or a model I can get from the Clerk's Office to help me?
3. If I file my own divorce, can I just give copies of the papers to my spouse?
4. After I file my divorce does the court let me know what to do next?
5. Do I file my divorce in Newport News?
6. If I need advice on substantive legal matters concerning my divorce or a change of name petition, may I get that from the Clerk's Office or the judges' administrative assistants?
7. Where can I find the Code of Virginia, the Rules of the Virginia Supreme Court, local rules of the 7th Judicial Circuit, form books and other aids?
8. How do I legally change my name?
9. How do I legally change the name of my minor child?
10. What should I do after I get my name changed?

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1. What is a budget?
2. Why do governments budget?
3. What is the timeline for the budget process?
4. Why does the budget begin in the middle of the calendar year?
5. How are spending decisions made?
6. What budget documents are required to be prepared?
7. What are the legal responsibilities of the City Manager and City Council regarding budget setting?
8. Once the budget is approved, can it be changed?
9. Where do city revenues come from?
10. Since the final budget can be only an estimate, what happens when the actual spending or revenues is higher or lower than the city expected?
11. How is the operating budget organized?
12. What is the Capital Improvements Plan?
13. How does the city pay for Capital Improvement Plan projects?
14. What does the Bond Authorization permit the city government to do?
15. How can the city proceed with projects if it has not sold bonds to get the cash needed to pay for them?
16. How much can be borrowed?
17. How does the budget affect property taxes?
18. How can I express my opinion to elected officials on budgetary issues?

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1. What is OpenGov?
2. How do I select the data I want to see?
3. Can I select more than one fund or department?
4. How do I see the actual numbers within the graph?
5. Can I see the data in a different graph?
6. Why are there sometimes spikes in one year?
7. Can I save the data I am looking at?
8. How do I learn more about government accounting?
9. I have a question. How do I contact the City of Newport News?
10. What revenue sources contribute to the City's General Fund?
11. What type of expenses does the City's General Fund pay for?
12. How does the City divide up the General Fund among departments?
13. How much does the City spend on salaries and benefits (General Fund only)?
14. How much does the City spend on salaries and benefits (citywide)?
15. How much is the City receiving in general property tax revenue?
16. What is the total amount spent on debt service?
17. How much does our Police Department spend?
18. What is the budget for Waterworks?
19. What is the Nondepartmental budget in the General Fund?

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1. What services does Engineering provide to the city?
2. Where can I find maps for the city?
3. Where do I go to complain about stormwater flooding, debris, fish kill or illegal dumping?
4. There is someone working in the Right-of-Way: how do I find out who it is and what kind of work is being done?
5. I was involved in a traffic accident, how do I get information for traffic signals and timings?
6. How do I get information on traffic counts?
7. What is the Residential Parking Permit Program (RPPP) and where do I go for petition forms?
8. What street projects are associated with the Virginia Department of Transportation (VDOT)?
9. What permits does Engineering provide?
10. There is a streetlight that has been out for sometime, how or who do I contact?
11. What do I do to find out if the timing on a traffic signal / flasher are correct or could be changed?
12. How are Stormwater Service Charges calculated?
13. The city is running a smoke test in my area, are they dangerous?
14. I am a contractor, what are the work hour restrictions to work in the streets?
15. Where can I find a listing of all the streets in Newport News?
16. How do I find out what streets are closed?
17. How do I find out about the new Citywide Signal System?
18. The sewer connection fees have changed, how do I find the new rates?
19. A sign has been damaged, how do I get it replaced?
20. How can I get flood zone verification?
21. I have been flooded, how do I get help?
22. Where do I find the bike routes / paths in Newport News?
23. Are there signs available indicating that there are deaf / blind children living in a residence on a city street?

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1. Is this a requirement? Will it affect our vendor-client relationship if we decline?
2. Are there any fees associated with this method of payment?
3. Is the client willing to absorb the fees?
4. Is it safe to keep the card number on file?
5. What if our company policy does not allow us to keep a credit card number on file?
6. Will I receive payment for all of our company locations?
7. Will the net terms change? How soon will we get paid?
8. How does this affect our invoicing? What about credits and short-pays?
9. What about past due / outstanding invoices?

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1. Who do I contact if I want to apply for a grant under the Façade Improvement Grant (FIG) Program?
2. Is there an application fee?
3. What is the maximum amount I can apply for?
4. How often can I apply?
5. What is the time frame on a decision once an application is submitted?
6. Can exterior and interior improvements be covered under a grant from the FIG Program?
7. What if I am a co-tenant of a building, do both tenants need to apply?
8. Any specific proof of ownership required?
9. Can a business take advantage of more than one of your incentive programs?
10. Which program will give me the most money?
11. Am I eligible if I owe the city any taxes?

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1. What are the steps in the selection process for Firefighter/Medic Recruit?
2. How long will the eligibility list be good?
3. Where is the location of the entrance written exam?
4. What if I want to apply to both the Newport News Fire Department (NNFD) and the Hampton Division of Fire and Rescue (HDFR)?
5. What are the disqualifiers for the position of Firefighter/Medic Recruit?
6. How current does my DMV record need to be?
7. What do you mean when you say dual-role responsibilities?
8. What is the work schedule?
9. How long do TRFA and EMT training last?
10. Where does the Recruit training take place?
11. What certifications do you obtain when you graduate?
12. What type of benefits do you provide?

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1. Why does the bridge need to be replaced?
2. What work does the project entail?
3. Who is the contractor?
4. What studies have been done to predict the impact this project will have on local traffic?
5. What impact will the project have on my commute?
6. What will the speed limit be on Fort Eustis Boulevard?
7. What can I do to reduce the delay to my commute?
8. What has been done to minimize the impact of this project to traffic?

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1. What is a gang?
2. Who belongs to gangs?
3. Why do people join gangs?
4. How to identify gang members?
5. How does one get out of a gang?

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1. What is the NNVA 311 Mobile App?
2. Will I be charged for using the Smartphone app?
3. How do I navigate the app & enter data?
4. How do I turn on GPS location for my phone?
5. How do I specify or edit the problem location?
6. What can I report via the Smartphone app?
7. What is the “Reporter”?
8. Do I have to provide my contact information to submit a service request?
9. Are photos required?
10. How do I include a photo?
11. What does “Share with Public” mean on the service request page?
12. How can I check the status of my service request?
13. If my phone’s battery loses power, what happens to my service request?
14. How do I add/update my contact information?
15. What is “My Favorites”?
16. Where can I send questions or comments about the app?

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1. Where is it illegal to park?
2. Does the city have a residential parking permit program?
3. What are the requirements for the residential parking permit program?
4. Can I have a handicap parking space in front of my house?
5. What are the parking regulations for cul-de-sacs?
6. What are the parking regulations for boats, trailers, and larger vehicles?
7. What are the parking regulations for parking on or over a sidewalk?
8. What are the parking regulations for parking in a street space?
9. How close to the curb must I park?
10. What is a loading zone and can I park there?

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1. How long do I have to pay a parking fine?
2. I mailed my payment on the 4th business day; will I be penalized if it reaches the Treasurer's Office after the 5th business day?
3. I mailed my payment on the 6th business day but I had deducted the $5 from the ticket amount; what will happen?
4. I feel that I did not deserve the ticket, what can I do?
5. I got a ticket for parking in a handicapped zone. I have a handicapped sticker but forgot to display it. What can I do?

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1. What is the Easy Pay program?
2. How does the Easy Pay program work?
3. I have a budget. May I pay my personal property and/or real estate taxes and stormwater fee monthly?
4. How much does it cost to participate in the Easy Pay program?
5. How will I know my financial institution paid my bill?
6. When will my account be debited?
7. May I select the amount to be debited each month?
8. Will I still receive my tax bill(s)?
9. I have added / deleted a vehicle; how does this change my Easy Pay account?
10. Can I cancel the Easy Pay program at any time?
11. How do I sign up for the Easy Pay program?

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1. What is the Easy Check program?
2. How does the Easy Check program work?
3. How much does it cost to participate?
4. How will I know my financial institution paid my bill?
5. When will my account be debited?
6. May I select the amount to be debited?
7. Will I still receive a tax bill?
8. Can I cancel the Easy Check program at any time?
9. How do I sign up for the Easy Check program?

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1. What is Invoice Cloud?
2. What is the fee for using Invoice Cloud?
3. How do I pay over the phone with Invoice Cloud?

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1. What are Personal Property Taxes?
2. How do I know if I should be paying Personal Property Taxes?
3. How is my vehicle assessed?
4. What is the Personal Property Tax rate?
5. Do I have to pay Personal Property Taxes if I am active duty military?
6. I am in the military and lease a vehicle. Am I taxable?
7. When are Personal Property Taxes due?
8. What if I am late paying my Personal Property Taxes?
9. I want to pay my Personal Property Taxes, but I find myself in financial straits at this time. What can I do?
10. I just sold my vehicle. What do I have to do?
11. I just moved to Newport News, what do I have to do?
12. I just moved out of Newport News to another city / county, what do I have to do?
13. I just moved out of Newport News to another state, what do I have to do?
14. How does the Personal Property Tax Relief Act of 1998 (PPTRA) affect me?

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1. Do red light running cameras really reduce crashes at intersections?
2. Why doesn't the Police Department use existing personnel for this enforcement?
3. If ticketing drivers reduces crashes, why doesn't the Police Department enforce more red light running violations?
4. Do cameras photograph every vehicle passing through an intersection?
5. What kind of violation will be issued and what would the fine be?
6. How will I know which intersections have red light cameras?
7. What happens when a funeral procession or emergency vehicle continues through a red light at an intersection that it is photo enforced?
8. Who will determine what constitutes a violation?
9. How is the timing interval determined between the red, yellow and green traffic lights at an intersection?
10. Isn’t the main purpose of red light cameras to make money?
11. Does the system enforce running right turns on red?
12. What happens if my vehicle is caught running a red light?
13. How do I review the violation and pay the fine?
14. Does the City of Newport News have a local ordinance as required by Virginia State Code 15.2-968.1?
15. Why did the City of Newport News give drivers a 30-day red light running warning period at the location where a camera system is activated?
16. What happens if an officer issues a summons to the driver of a vehicle and the red light camera also captures the vehicle during the red light running violation?
17. What happens when the camera captures a Newport News city vehicle?
18. What happens when the camera captures a commercial motor vehicle or a vehicle that is owned by a company or state or local agency that has a fleet of vehicles?
19. What if I still have additional questions?

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1. Why are assessments determined annually?
2. What is the effective date of an assessment?
3. Does the assessor determine the tax rate and the real estate tax?
4. Does the assessor set assessment policy?
5. Does the assessor control the amount of taxes collected?
6. Who is responsible for mailing the real estate tax bills and who collects the tax?
7. Will routine property maintenance increase your assessment?
8. Do demolitions affect the assessment?
9. When are buildings under construction assessed?
10. I am building an addition to my already-built house; when will the addition be assessed?
11. How are property owners notified of any change made in the assessed value of their property?
12. Is it fair for my assessment to increase at a rate greater than the city average?
13. How often is my property visited by an appraiser?
14. I just bought a house for X dollars; shouldn't the assessment be set exactly at X dollars?
15. I'm a retired person, why should my assessment increase?
16. What sales or property transfers are utilized when determining assessments?

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1. What are Real Estate Taxes?
2. How is my property assessed?
3. What is the Real Estate Tax rate?
4. Is there a tax relief program?
5. When are Real Estate Taxes due?
6. I pay a mortgage every month; who will get the Real Estate bill?
7. I pay a mortgage but I received my Real Estate Tax bill, what should I do?
8. I pay a mortgage but I just received a delinquent bill, what should I do?
9. I am past due on my Real Estate account, what can I do?
10. What is the Stormwater Management Fee?
11. I have a question concerning Stormwater Management, who do I contact?

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1. What materials are accepted in the recycling containers?
2. Why can't we put plastic bags in the recycling cart?
3. What do I do with extra recycling, such as cardboard, that won't fit inside the blue cart? Can I put it in a bag next to the cart?
4. What if the lid comes off my blue recycling cart?
5. What if I forget to set my blue recycling cart out on the day of my collection? Will they come by and collect it the following week?
6. What if my recycling container did not get emptied on my regular collection day, and I had my container out at the curb by 7 AM?
7. What if my recycling container is not big enough?
8. What happens if someone puts trash in their recycling container?
9. What time will they be by my house to collect my recycling container?
10. What if the recycling container is just too big for my backyard or garage and I don't want it.
11. If I choose not to recycle, does my solid waste user fee go down?
12. Can I put yard waste in my recycling container?

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1. What is the Treasurer's policy on returned checks or checks with insufficient funds?

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1. What are the fees for site plan submission, subdivision (development plan), plats, etc.?
2. What do I need to do to connect to city sewer?
3. What is a Residential Parking Permit (RPP)? What do I need to obtain a RPP?
4. Do we take credit cards for payment for permits or plan submission?
5. Can I submit my permit / plan electronically?
6. How do I apply for a site plan review, subdivision review, land disturbance permit, etc.?
7. What needs to accompany a permit application?
8. How can I have my bond released for land disturbance or right of way or certificate of occupancy?
9. How many copies are required for submission for site plan review, subdivision review, land disturbance permit, etc.?
10. What are our office hours?
11. Where is Site & Subdivision / Permits located?

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1. What factors are considered when setting an appropriate speed limit?
2. Why not simply post a lower speed limit and have the police enforce it?
3. Most drivers drive 5 to 10 mph over the speed limit: why not establish the speed limit with this in mind?
4. How can speed enforcement be effective when it is limited to such a small portion of the drivers?
5. Isn't a lower speed limit always safer?
6. Why not install 25 mph signs or Children Playing signs to make residential areas safer?
7. Why not install stop signs, traffic signals or some other device to reduce speeds?
8. Why wait until someone is seriously injured or killed before anything is done about speeding?
9. What can I do to reduce the speeding problem in my community?

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1. How is the stormwater service charge calculated?

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1. Who can buy surplus?
2. Can I see the items before I bid on them?
3. Where are the items located?
4. What payment methods are available?
5. Does the city ship the items to me?
6. What kind of condition are the surplus items in?

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1. What are the options available under the city’s policy?
2. What kind of qualifying criteria does a city street have to meet to be covered by the city’s policy?
3. How does the Neighborhood Traffic Management process start?
4. How bad does the traffic need to be to consider Traffic Calming?
5. What are the petition requirements?

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1. How can I get information about a traffic light, intersection, traffic control device, or timing of a traffic signal for a court appearance?
2. Is there a cost for the investigation?
3. How long does it take traffic to process a request for information on a court case?
4. Will traffic employees testify in court for my case?

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1. What is considered a discount airline?
2. What extra charges would be allowed with a discount airline?
3. How would a meal ticket be paid for if it is not included in the registration?
4. How would we pay for a meal ticket if the facility could not provide us with the exact cost of the ticket until arrival?
5. Does the traveler have to meet both criteria: meal ticket provided AND overnight stay in lodging facility for incidentals not to be provided?
6. What are City provided accommodations?

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1. What is the Vehicle Licensing Fee?
2. What is the cost of the Vehicle Licensing Fee?

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1. How do I sign up for online account management?
2. When will my new User Name and password be activated?
3. How do I enroll additional accounts?
4. How do I sign up for e-mailed bills?
5. When can I start making payments?
6. Will I continue to receive a paper bill in the mail?
7. How do I cancel my online account enrollment?

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1. How can I sign up for direct debit (water bill payment deducted directly from my bank/credit union account)?
2. Can I view my account online?
3. Who can give our business permission to use water from a fire hydrant?
4. Where can I pay my HRSD (Hampton Roads Sanitation District) bill?
5. I have a pool. Can I get a discount on my water?
6. How can I find out if my water tap fee has been paid?
7. My water bill is UNUSUALLY high. Is there anything I can do about it?
8. Do you accept credit card payments?
9. Is there an additional fee to pay my water bill with a credit card?
10. I cannot make a payment by the due date. Can I get a payment extension?
11. Do you offer budget billing?
12. How often do I get a Waterworks bill?
13. My payment is due today and it is after business hours. How can I pay my bill on time?
14. Where can I pay my water bill?
15. I need to fill my swimming pool/hot tub. Can I get a price break on my water?
16. Where can I get a back flow report?
17. If my business only uses water that does not go into the sewer system, can the sewer system fee be eliminated or reduced on my water bill?
18. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?

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1. I'm concerned about lead in my water (home, school or business). Where can I get more information or get tested?
2. Is Newport News Waterworks open on weekends or evenings?
3. Will the Fire Department fill up my pool?
4. What are the levels of water use restrictions that Newport News Waterworks has at its disposal?
5. Who can give our business permission to use water from a fire hydrant?
6. As a new resident, how can I set up trash (garbage) service?
7. Why is the city digging up the street at night?
8. What is the process I need to follow to switch from a well to city water?

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1. How can I contact Waterworks via the Web or email?
2. Can I pay my HRSD (Hampton Roads Sanitation District) bill from the Waterworks payment system?
3. Where can I get a back flow report?
4. Who can give our business permission to use water from a fire hydrant?
5. I need to fill my swimming pool/hot tub. Can I get a discount on my water?
6. How can I find out if my water tap fee has been paid?
7. My water bill is UNUSUALLY high. Is there anything I can do about it?

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1. What types of online payment are accepted?
2. Is there an additional fee to pay my water bill with a credit or debit card?
3. How do I make a payment?
4. When is my payment credited to my account?
5. How can I confirm if my payment has been processed?
6. Can I establish regularly scheduled (automatic) payments?
7. Can I cancel a scheduled payment?
8. What happens to scheduled payments if I delete the payment account that was used to set up the payment?
9. What happens to scheduled payments if I delete that account from my enrollment?
10. What happens to scheduled payments if I cancel my enrollment?
11. My payment is due today and it is after business hours. How can I pay my bill?
12. I cannot make a payment by the due date. Can I get a payment extension?
13. Do you offer budget billing?
14. When will my payment be processed by my bank or Credit Card Company?
15. How do I know which payments I've scheduled or completed?
16. Can I pay my balance in full or extend the payment due date?
17. How often do I get a Waterworks bill?
18. Where can I pay my water bill?
19. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?

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1. What if I forget my User Name or password?
2. How do I change my name, address, phone number, or email?
3. How do I change my bank account information?

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1. How is my personal/ financial information kept safe?
2. Are all computers safe to use?
3. What software do I need to manage my account online?
4. Can I download my bills into Quicken or MS Money?

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1. I own tropical fish. Do I need to do anything to the water before I put it in the fish tank?
2. Can I use hot tap water to make baby formula?
3. Is there fluoride in my drinking water?
4. How “hard” is our tap water?
5. Why does the tap water sometimes look “cloudy”?
6. How can I find out more about our drinking water quality?
7. How often is our water tested?
8. Can I get my water tested?
9. Who would I call regarding cloudy or discolored water?

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1. Who do I contact to have water connected or questions about my water bill?
2. If I’ve sold a house, when the buyer turns on the water does that automatically end the seller’s account or does the seller still need to contact Waterworks Customer Service?
3. What is the Waterworks emergency number to report a water main break?
4. Is Waterworks the same as HRSD?
5. Who in the city can help me with low water pressure?
6. Can you recommend a plumber?
7. Who do I call for a minor outdoor water emergency, like a leaking water meter?
8. Are there fire hydrant problems that are causing me to lose water pressure?
9. Who is responsible for maintaining fire hydrants?

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1. What are the hours of Youth Programs?
2. What are the options for my child?
3. What schools does Youth Programs operate in?
4. Is there a Teen Program?
5. Is there an Early Childhood program?
6. How do I register?
7. How much does the program cost?
8. Are there registration fees?
9. What can you expect?
10. What is the vision of the youth programs?
11. What is the mission for the youth programs?
12. Is a parent information handbook available?