All city offices, facilities, and buildings are closed to the public. This includes City Hall, offices at City Center, Treasurer’s Office, Commissioner of the Revenue’s Office, Voter Registrar’s Office, Visitor Center, public libraries, recreation centers, and senior centers. Newport News Waterworks Customer Service is still available by phone 926-1000, email (firstname.lastname@example.org) or online at www.nnva.gov/waterworks. Due to limited staffing, you may experience some delays.
Newport News Waterworks has suspended all service disconnections, except for customer generated requests and to make a repair. This suspension is effective immediately and will remain in effect until further notice. Please be aware that, although disconnections have been suspended, your monthly bills and other charges are still due and will continue to accumulate if not paid. Please contact us to discuss what you can do to prevent any future service interruptions once the suspension is lifted.