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Dec 02

2016 Community Survey Shows Strengths and Opportunities for Newport News

Posted on December 2, 2016 at 8:41 AM by Communications Department

In the spring, the City sent out a survey asking residents to share their thoughts on City services and the quality of life here in Newport News. The 2016 survey is part of the City's initiative to increase accountability and engagement with residents. The survey results will be used to help measure current performance in delivering services to residents as well as identify community strengths and opportunities for improvement. The results will also help City leaders develop an action plan for the future.
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During the November 22nd Work Session, the City Council was briefed on the results of the 2016 Community Survey. Nanci Glassman, President of Continental Research Associates (CRA), discussed the highlights of the first in a bi-annual survey series.

City leaders wanted to know if community expectations for City services are being met. The results provide initial baseline data to compare the City’s progress in over fifty identified services. The survey also provides the opportunity to follow resident perceptions of other important community characteristics. CRA did an outstanding job of insuring representation for of all segments and geographic areas of our community. Over 3,000 randomly selected households received a personalized postcard and/or phone call as a request to complete the survey. A significant response of 800 households participated through a password protected online portal or over the phone with trained interviewers. Thirty-five percent of those responding were contacted on their cell phone, which represented almost a third of Newport News households that do not have a land line connection.

Traditionally, the target number for satisfaction with local government is a rating of 80% satisfaction or above. Of those citizens responding, two key results showed that nearly nine out of ten residents were satisfied with the overall quality of City services, rating that at 89.4%. Customer service received from City employees received a satisfaction rating of 89.6%. Other significant starting points receiving more than an 80% satisfaction rating included neighborhood cleanliness; sense of connections in the community; and my neighborhood as a place to live.

The Council also heard about the opportunities for growth and consideration as residents rated eleven items below 70%. These opportunities for improvement included satisfaction with efforts to prevent crime, condition of city roads, and traffic flow. Ms. Glassman reminded Council that while all three are traditionally low in most localities, the survey has suggested a more focused attention may be warranted here in Newport News.

The link to the work session presentation and full survey report can be found on the City Manager’s webpage. Other opportunities to provide feedback and discuss our community needs are being planned for 2017 and the next community survey will be conducted in 2018.
Dec 02

An Hour of Railroad Themed Christmas Crafts

Posted on December 2, 2016 at 8:40 AM by Communications Department

Stop by the 1884 Warwick Courthouse Wednesday, December 7, at 7 PM to enjoy An Hour of Christmas Crafts sponsored by the Lee Hall Train Station Foundation. This free event will be full of old-fashioned crafts with a holiday railroad theme. RailroadCrafts_SCMake ornaments, vintage train blocks and more, all materials supplied! These hands-on activities are a great way to release your creative spirit and fun for children of all ages. Come prepared to have a festive time, a chance to win an amazing door prize and make some terrific take home items to festoon your tree and residence. A special award is being given to the tackiest Christmas sweater this year so make sure you dress to impress… the judges. Train merchandise including coal chunks, windup toy trains, depot birdhouses and more will be for sale during the event. The 1884 Warwick Courthouse is located at 14421 Old Courthouse Way. For more information call 757-525-7373.
Dec 02

DW Center

Posted on December 2, 2016 at 8:39 AM by Communications Department

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DW Center

The upper Warwick Boulevard corridor continues toDW1_SC undergo an exciting transformation. Recently, the former Denbigh Village Shopping Center was purchased and rebranded as DW Center. Located at the intersection of Denbigh and Warwick boulevards, DW Center represents a substantial investment in the Denbigh community and the opportunity to bring a new mix of retail, restaurants and family-friendly entertainment to the northern part of Newport News.

DW Center’s new ownership has already made substantial renovations to the 341,000 square-foot facility including façade improvements, upgraded lighting, and security enhancements. These represent just a few of the improvements brought about by what will ultimately represent a $16M investment in renovations to the shopping and entertainment center.
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These renovation efforts are already paying dividends as new tenants are rapidly filling once vacant spaces. At the time of purchase, Denbigh Village Shopping Center had approximately 50% of its storefronts sitting vacant. Now, DW Center is almost fully leased, including a number of new and first-to-market establishments. Next time you are in the area of Denbigh and Warwick, make sure to stop by and check it out.