About the Wastewater Division
The Wastewater Division is comprised of approximately 90 personnel engaged in the operation and maintenance of the wastewater collection and conveyance systems.

Mission Statement
The mission of the Wastewater Division is to protect public health, safety, and the environment through effective and innovative management, operation and maintenance of the sanitary sewer systems.

The Wastewater Division staff is committed to provide the best possible service to the citizens of Newport News. Our goal is to be responsive to citizen and interagency requests. Performance Measurement concepts are used to assure that we remain competitive in the "marketplace." We are committed to the training and development of our staff to promote efficiency and effectiveness in our operation.
Miss Utility
The Engineering Technician & Utilities Locator are responsible for reviewing and maintaining the plans and blueprints of all wastewater and stormwater infrastructure components. The Virginia Miss Utility Law requires that all city sewer lines are marked and identified within forty eight hours of notification. VA 811, known as Virginia Utility Protection Service (VUPS) or Miss Utility of Virginia computer generates work orders of locations where digging is going to occur. The Engineering Technician and Utilities Locator review maps, plans, and blue prints to determine where wastewater and stormwater facilities are in the area where digging is going to occur. Using highly technical locating equipment, the Engineering Technician & Utilities Locator are able to prevent damage to our infrastructure by contractors and other utility owners/operators by marking the location of sanitary sewer and stormwater lines. The Engineering Technician & Utilities Locator are responsible for the receipt, dispatch, and tracking of all Miss Utility tickets transmitted to the division. They work closely with Miss Utility of Virginia in using the "One Call Automatic Retrieval System" (Polaris Utility Locate Ticket Management Software), which is a web-based data entry and retrieval system. Our locators have received many Locator Damage Free Awards. These awards are given to locators who have not marked any lines incorrectly or missed marking any lines resulting in lines getting damaged.