Information Technology (IT) develops systems to improve citizen access to information and services and enables business units to deliver key services in a more effective and cost-efficient manner. IT enables the business of public service and supports a successful city government by providing reliable communications and information delivery across the enterprise.
IT is tasked with the following areas of responsibility:
Server management and desktop computer support
Public safety radio support and infrastructure design and support
Mainframe operation and support
Telephone system support and next generation design for VoIP
Data network design, administration, and security
Database analysis and administration
E-Mail system management
Project management of technology projects and strategic planning
Application support and contractor liaison
E-Government services and web site management for staff and citizens
Geographic Information Systems (GIS) with mapping and analysis
Technology helpdesk support and training
IT is employed in many service areas throughout the City, including:
Traffic light scheduling
Trash pickup monitoring and scheduling
Budgeting and financial forecasting
Building security monitoring
Legal case management
The vision of IT is to be a customer service organization recognized for professionalism and competence by providing reliable technology solutions that business units need to meet their objectives.
The mission of IT is to provide high quality information technology services to enable the business of public service while maintaining transparency of operations and funding.