Services include:
- Water and HRSD bill payments
- Request a payment extension
- Turn on / turn off requests
- Billing / account questions or concerns.
An outdoor payment drop-box is available 24-hours a day.
Directions (PDF)
Payment Only Customer Service Location
Our payment only Customer Service location is open Monday through Friday from 8 AM to 4 PM at:
Newport News City Hall - Treasurer's Office
2400 Washington Avenue, Newport News, VA 23607
We take Waterworks and HRSD payments only. An outdoor payment drop-box is available 24-hours a day.
Directions (PDF)
Customer Service Call Center
For information regarding:
- Water turn on/turn off
- Water Quality questions or concerns
- Billing/account information & payment extensions
- Water leak inspections
