Services include:

• Water and HRSD bill payments
• Request a payment extension
• Turn on / turn off requests
• Billing / account questions or concerns.

An outdoor payment drop-box is available 24-hours a day.
Directions (PDF)

Payment Only Customer Service Location
Our payment only Customer Service location is open Monday through Friday from 8 AM to 4 PM at:
Newport News City Hall - Treasurer's Office
2400 Washington Avenue, Newport News, VA 23607

We take Waterworks and HRSD payments only. An outdoor payment drop-box is available 24-hours a day.
Directions (PDF)

Customer Service Call Center
For information regarding:

• Water turn on/turn off
• Water Quality questions or concerns
• Billing/account information & payment extensions
• Water leak inspections