Pay Water Bill

New Portal and App are Here!

  • If you currently have an online account, you will need to re-register on the new portal.
  • If you have bookmarked the current payment site, you should delete the bookmark and save the new site after November 1.
  • If you have scheduled automatic payments, you must set up a new payment schedule via the new portal. Payments setup via the current site will not be processed.
  • If you have the existing Waterworks app, you should delete it and download the new app from the App Store or Google Player after November 1.

Privacy Statement


Newport News Waterworks requests that customers supply various personal data when processing a transaction, such as name and address, credit card information, email address and telephone number.

We use this data for the purpose of processing the transaction or communicating with the customer about the status of a transaction.

We treat this customer information as private and confidential, and we do not disclose your data to any other third parties. We are committed to safeguarding the privacy of our customers' personal data.

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