Trip Payment & Refund

Persons interested in going on any of our trips must register by the registration deadline date. The date varies with tour companies and Active Lifestyles policies.

The Active Lifestyles Program accepts checks, money orders, cash and VISA and MasterCard as payment. You may register for trips through the mail, at any Active Lifestyles center, or by visiting the Active Lifestyles Administration office at 700 Town Center Drive, Suite 320, Newport News, VA 23606.

When registering in person with a personal check, your name, current address and phone number must be listed on the check. The check can only be accepted from the person whose name appears on the check and can only be written for the actual amount of the trip (or deposit or scheduled payment). Make checks payable to the City of Newport News. A service fee will be assessed on all returned checks.

Trip Cancellation Policy
All trips will be canceled if minimum reservations are not reached by deadline dates. If you must cancel your trip for any reason, cancellation requests must be made in writing before the cancellation deadline date in order to receive a refund.

Trip Cancellation Deadline Date
Cancellation deadline dates for overnight and long distance trips vary according to tour companies. You may request the cancellation deadline at the time of registration.

Refunds will only be given if a written request is submitted; stating the reason for the trip cancellation, and received by the Active Lifestyles Program at least one week prior to the designated cancellation deadline date for the trip. If your reservation helped us to reach the minimum number required, there will be no refund given unless you have a replacement or there is a waiting list for the trip. Please note that we do not give refunds after the cancellation deadline date.

All refunds are processed within 30 days of receiving the cancellation letter. There will be a 10% administrative fee (based on the total cost of the trip) in addition to any portion of the tour that cannot be refunded due to tour company policies. Long distance trips that require an outside vendor will follow the vendor’s refund policies.

Travel insurance (covering sickness, injury, lost luggage, etc.) is highly recommended for long distance and overnight trips. Insurance may be included in certain trips. When requested, Active Lifestyles staff can provide names of insurance providers.