Our full service Customer Service location is open Monday - Friday,
8:00 am to 5:00 pm at
City Center Oyster Point
700 Town Center Drive
Fountain Plaza 2, Newport News
Services include: water and HRSD bill payments, request a payment extension, turn on/turn off requests, billing/account questions or concerns. An outdoor payment drop-box is available 24-hours a day.
Directions (427.5 kb)

Our payment only Customer Service location is open
Monday - Friday, 8am to 4pm at
Newport News City Hall - Treasurer's Office
2400 Washington Avenue, Newport News
We take Waterworks and HRSD payments only. An outdoor payment drop-box is available 24-hours a day. Directions (487 kb)

For Information Regarding
Water turn on/turn off
Water Quality questions or concerns
Billing/account information & payment extensions
Water leak inspections
Please call Waterworks Customer Service Call Center
at (757) 926-1000 or TTP (757) 926-1100, Monday - Friday, 8am - 5pm

Nights - Holidays - Weekends
EMERGENCIES ONLY
(757) 234-4800 or
TTP (757) 234-4933

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