What is Direct Debit Service?

Direct Debit is a safe, free, convenient way to have your water bill paid directly from your bank account.

How will my bill be paid?

On the due date shown on your bill, Newport News Waterworks will inform your financial institution of the amount due. Your bank will automatically send your payment each billing period.

How will I know how much my bill is?

We will continue to mail your regular billing statement. It will itemize your charges, and the total amount to be deducted from your account will be clearly listed.

What if I find a mistake or have a question about my bill?

If you have any questions after reviewing your statement, just call our Customer Service Center at 757-926-1000, and we’ll respond promptly.

Can I withdraw Direct Debit payments from a savings account?

If you change financial institutions or banking information, you must complete a new application.

How will I know when Direct Debit Service has started?

It may take six to eight weeks for Direct Debit Service to take effect.  When the service is activated, "AUTO PAY" will be printed on the payment stub, indicating that the amount will be deducted from your bank account on the posted (DUE DATE).  Until this information prints on your statement, please continue to pay your bill by your usual method.  The amount paid will be clearly itemized on your monthly banking statement.

What if I want to stop Direct Debit Service?

You may cancel Direct Debit Service by sending a written request, including your Newport News Waterworks account number and your service address, to Newport News Waterworks at least ten (10) business days before your next bill due date.  Note: If Waterworks has already submitted a payment request to your bank, the payment cannot be stopped.  Your Direct Debit Service will not be terminated until the next billing period.

How do I sign up?

You can complete the Direct Debit Service authorization, or if you prefer, you may print an application (PDF 748.0 kb) to be completed by hand and mail it to:

Newport News Waterworks

P. O. Box 979

Newport News, Virginia 23607