You are here: Home Library How to Text A Librarian
Document Actions

How to Text A Librarian

Steps for texting a NNPLS librarian.

What is Text a Librarian?
Text a Librarian lets you ask questions and get answers from reference librarians via text messages.

 phone-tfi-nnpl-blue.jpg

How do I Text a Librarian?
First time users type NNPL followed by your question and send it to 66746. After the first time, you don't need to enter NNPL.

 When can I use the service?
Hours of operation:

7 a.m. to 9 p.m. Monday through Friday

8 a.m. to 5 p.m. Saturday

11 a.m. to 5 p.m. Sunday

 


We will respond as soon as possible. Questions outside of service hours will be answered the next service day.

 

What kind of questions can I ask via texting?

Use Text a Librarian to ask simple questions (up to 160 characters) that can be answered in brief responses (up to 320 characters). If our responses exceed 160 characters, they appear as two messages.

 

To ask questions requiring detailed responses or about your library card account, please call your local branch.

 

What do I need to use the service?

You need a mobile phone that is enabled to send and receive text messages.

 

What does the service cost?

The Library does not charge for this service, but charges from your cell phone provider may apply. These charges vary among plans and among telephone providers.

 

Connect with Us
Translate this Site
Locations & Hours

NNPLS Logo

Renew Materials:
With Staff (757) 247-8505
By phone 24/7 (757) 597-2917
Online

Ready Reference
(757) 247-8875
Newport News Info. Assistance
(757) 926-8000

Library Closing Schedule

Grissom Library
366 DeShazor Drive
Newport News, VA 23608
(757) 369-3190

Main Street Library
Business Information Center
Bookmobile
110 Main Street
Newport News, VA 23601
(757) 591-4858

Pearl Bailey Library
2510 Wickham Ave.
Newport News, VA 23607
(757) 247-8677

West Ave. Library
2907 West Ave.
Newport News, VA 23607
(757) 247-8505

Public Law Library
2501 Washington Ave.
Newport News, VA 23607
(757) 926-8678

Library Administration
e-mail
700 Town Center Drive
Suite 300
Newport News, VA 23606
(757) 926-1350

Citizen's Guide to Services

The Newport News Citizen’s Guide to Services has been developed to provide you with a convenient resource to access city services and programs.

Learn More

 

Powered by Plone CMS, the Open Source Content Management System

This site conforms to the following standards: