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Customer Service Survey Intro

The City of Newport News strives to provide the highest level of customer service for its customers. To ensure we are meeting this goal, we are evaluating our current level of customer service and we need everyone’s input. Your accurate responses to these questions are very important. Thank you for taking the time to complete this confidential survey. Results will be available at a later date on the City of Newport News’ intranet.

If you do not have computer access, please see your Director for a paper copy of the survey.

 
(Please select the one survey that best describes your customers):
 
Are your customers:
 
 
 
 
 
 
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Locations & Hours

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Renew Materials:
With Staff (757) 247-8505
By phone 24/7 (757) 597-2917
Online

Ready Reference
(757) 247-8875
Newport News Info. Assistance
(757) 926-8000

Library Closing Schedule

Grissom Library
366 DeShazor Drive
Newport News, VA 23608
(757) 369-3190

Main Street Library
Business Information Center
Bookmobile
110 Main Street
Newport News, VA 23601
(757) 591-4858

Pearl Bailey Library
2510 Wickham Ave.
Newport News, VA 23607
(757) 247-8677

West Ave. Library
2907 West Ave.
Newport News, VA 23607
(757) 247-8505

Public Law Library
2501 Washington Ave.
Newport News, VA 23607
(757) 926-8678

Library Administration
e-mail
700 Town Center Drive
Suite 300
Newport News, VA 23606
(757) 926-1350

Citizen's Guide to Services

The Newport News Citizen’s Guide to Services has been developed to provide you with a convenient resource to access city services and programs.

Learn More

 

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