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Adult and Family Services - Department of Social Services

Resource page for adult and family services.



Adult and Family Services



Social Work Programs assist families and individuals to be as self supporting as they are able, to protect children and adults who are in danger of abuse, neglect or exploitation, and to avoid unnecessary institutional care when possible. Eligibility for Social Work programs varies according to the services provided.

Social Work Services are family focused and include information and referral to appropriate agencies or programs, counseling, help with resolution of individual and family problems, and case management


Programs Offered 

  • Adult Services - Services are provided to keep adults in their homes and to assist with out-of-home placement when appropriate.
  • Adult Protective Services - To end abuse, neglect, and/or exploitation by investigating complaints and providing the protection the adult requires.
  • Adult Companion Provider Certification - Individuals who wish to provide home-based care (companion) services to the elderly or to adults with disabilities can apply to become agency certified vendors.
  • Community Resource Program - Donations of food, clothing, furniture, and household items are gladly accepted and directed to people in need. Alternatively, your monetary donations can be used to send a child to summer camp or help a parent along the way to self-support.  
  • Child Care Resources - Eligible families in need of child care services are referred to licensed or certified providers. The agency provides training opportunities for Family Child Care Homes. 
  • Emergency Services - Budget counseling and coordination of community resources to prevent eviction and utility cutoff, or to obtain emergency food, shelter, clothing or to purchase medications.  
  • Intervention Services for Children and Families - Services are provided for families to prevent family violence, family breakdown, child neglect and/or abuse, and other crises as well as strengthening the ability of families to function independently. Services may be provided within any of the following areas: 
  • Children in Need of Services/Supervision (CHINS) - Intensive preventative services to families to reduce the number of children entering foster care. 
  • Family Stabilization - Services may include social casework, referrals for indicated services, legal proceedings and other activities to support families.
  •  Home Studies - Home study evaluation services are rendered for the courts or other social service agencies involving child custody matters.  
  • Structural Family Therapy - Counseling is provided to families who meet state requirements for mandated services: counseling may be ordered; children are at risk for child abuse and neglect; children are at risk for placement in foster care.
  •  Volunteer Services Program - Put your talents and skills to work helping others. We have various opportunities for you to volunteer with adults, children, and families or in the office. Build your resume, make friends, and help make Newport News a better place to live and work.



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Contact Social Services
Main Office – Rouse Tower
Rouse Tower

6060 Jefferson Ave
Newport News, VA 23605
Phone: (757) 926-6300
Fax: (757) 926-6118

Denbigh Satellite Office

368 Deshazor Drive
Newport News, VA 23608
Phone: (757) 369-3160
Fax: (757) 369-3186


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