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Emergency Services- Department of Social Services

Page for emergency services.

Adult and Family Services

The Department of Social Services provides Emergency Services including:

  • Shelter referral for persons who are homeless 
  • Eviction prevention
  • Utility cut-off
  • Prescription medication purchase


This intake service provides an initial access point to services of the Department and an immediate response to crisis situations, which threaten the welfare, safety, or health of families or individuals.

An initial screening and assessment (excluding child and adult protective services situations) provides for:

  • Determination of eligibility for services
  • Identification of the family's or individual's problems
  • Factors contributing to the emergency
  • Immediate and long term activities and services needed to alleviate the problems.


Crises are responded to in order to prevent further deterioration of the family's or individual's situation. Counseling is provided and personal resources are explored. Clients are referred to other agencies and community resources as necessary in order to resolve their situation, and case management services may be provided to the family or individual to support their effort. Verification of income, resources, financial debts, and the emergency, etc. is required. Citizens who are in need of emergency services should call 926-6161 and request to speak with an Intake Social Worker.

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Contact Social Services
Main Office – Rouse Tower
Rouse Tower

6060 Jefferson Ave
Newport News, VA 23605
Phone: (757) 926-6300
Fax: (757) 926-6118

Denbigh Satellite Office

368 Deshazor Drive
Newport News, VA 23608
Phone: (757) 369-3160
Fax: (757) 369-3186


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