The City of Newport News offers ACH direct deposits to all or our vendors for their check payments. Like checks, these payments are entered into the computer daily and instead of having a check printed, the payment is automatically deposited into your bank account. This saves time on the mail service delivering your check to you, and saves time that you would spend going to the bank to deposit the check. This also decreases the possibility of a check being mailed to an incorrect address or being lost in the mail. To enroll or learn more visit www.paymode.com/cityofnewportnews.

Yes, sales to the City are exempt from federal, state and local tax. To obtain a Sales and Use Tax Certificate of Exemption contact the Purchasing Department at (757) 926-8721.

Either the Purchase Order was set up for a discount or your company offered a discount on the face of the invoice. Should you feel the discount was taken in error, please contact the Accounts Payable member who handles your vendor letter group (first letter of your business name).

Contact the Accounts Payable member who handles your vendor letter group (first letter of your business name).

The most common reason that an invoice has not been paid is because Accounts Payable has not received the invoice. Invoices should be mailed to:

City of Newport News
Accounts Payable, 7th Floor
2400 Washington Avenue
Newport News, VA 23607

This is the preferred method of payment and part of an effort to reduce checks and eliminate paper waste and inefficiencies. It is not required. This will also decrease the time it takes to complete payment and is more convenient than handling a check.

Payments will be processed as credit card transactions, so your standard merchant fees will apply. There are not any direct fees imposed by the client or issuing bank.

It is not the Client’s intention to absorb fees associated with your Merchant Service Provider.

The new payment process keeps that card account with a credit limit of $0 until an invoice has been approved for payment. Once it is approved, the card will be funded with the exact amount due and you will receive a remittance, which is an electronic confirmation that the card is ready to be charged. This technology makes keeping a card on file completely safe.

Would your company allow you to maintain only the first 12 numbers on the card? For security reasons, the remittance advice, which authorizes payment, only identifies the last 4 digits of the card; upon receipt of the remittance you would have the complete card information in order to process the transaction.

Receipt of payment will remain the same. If you currently receive one check for multiple locations, you will maintain one card number on file and the remittance will identify the appropriate location by invoice number, date and amount. If a separate check is sent to each remit-to address, a unique card number will be assigned for each location.

Your terms will remain the same, however, you do gain float; funds are typically deposited within 48 hours after processing the transaction.

Your invoicing, current procedures and client contacts will remain the same.

Please discuss this with your Accounts Payable contact.