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Privacy Policy

The following represents practices and procedures of the City of Newport News. The City of Newport News reserves the right to change these practices and procedures at any time without prior notice. The following is not intended and should not be interpreted as a contract of any nature, either stated or implied.

Use, collection and retention of visitor information

Certain visitor information is collected by our Web Server. This information includes the visitor’s type of browser software (e.g. Firefox, Internet Explorer), PC operating system, country of origin, links visited, number of pages visited and where they linked from to us. This information is retained for 1 year and is used to see what information seems to be important to our visitors. We sometimes use forms to collect information voluntarily. The information requested may range from simple survey questions to business information from companies that wish to become vendors for the City. None of this information is retained on our Web Server. We currently have one application that takes secure information over the Internet from individuals that wish to pay City tax bills. This information is removed nightly and retained by the Treasurer.

Use of cookies

Currently, cookies are utilized on our online Real Estate Assessment and GIS Maps applications. No other City applications or web pages utilize cookies on visitors computers. Cookies do not damage files or allow anyone to access personally identifiable information – they simply allow the City to tailor information, to make use of the site more enjoyable and meaningful.

Personal Information

If personal information is requested on the web site or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it. However, this information is a public record once you provide it, and may be subject to public inspection and copying if not protected by federal or state law.

Users are cautioned that the collection of personal information requested from or volunteered by children on-line or by email will be treated the same as information given by an adult and may be subject to public access.

Public Disclosure

In the State of Virginia, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public's right to access public records that serve various needs: the privacy of individuals is included among these exceptions. Exceptions are provided by both state and federal laws.

We strive to protect personally identifiable information by collecting only information necessary to deliver our services. All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists.

Ensuring Confidentiality

The City utilizes a system of hardware and software known as a firewall to regulate information that can enter and exit the City's web server. This ensures that only authorized access occurs and that information remains confidential.

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